Definition

For companies where the IMAP and POP protocols are not activated, Workflow can not be used by sending and responses via e-mail, because it is essential that one of these protocols of mailbox reading is active (the MAPI protocol is not supported by Microsiga Protheus®).

If the SMTP protocol is active, the Workflow can be used through the answer via Microsiga Protheus® HTTP, using technology ADVPLASP. An email is sent via SMTP with a link in the body of the message. This link points to an HTML visible to the HTTP of Microsiga Protheus® and automatically generated by Workflow through a standard process. Then it opens the HTML file in the Internet Explorer Browser® to be answered.