Critical Success Factor - CSF

You may regard the Critical Success Factor as a sub-objective linked to a main objective. Such sub-objective is no part of the strategic map, but influences the execution of the main objective. It is, as its own name states, a factor critical to the success of the main objective. It is a link between company processes and the strategic objective.

Critical Success Factors are vital for a company and must be monitored.

Procedures

To create Critical Success Factors:

1. Upon registering an objective, Click the Critical Success Factor folder.
2. Enter:
Name

Type critical success factor name.

Description

Type critical success factor description.

% Service

Type percentage of service rendered.

3. Click the Indicators folder and create indicators to assess Critical Success Factor - CSF.

How to query Critical Success Factor - CSF:

1. Use the Strategic Map to query critical success factors. When you right-click each objective with connected CSFs, the Objective x CSF option is displayed.  
  
The following screen is shown, with the CSFs linked to the objective, so you can follow up on and analyze the impact on the strategic objective.