Inconsistencies
This routine allows you to confront some information from a ticket to check for inconsistencies. This checking is required to avoid loss of information and to assign the liability to those responsible for the ticket.
By using the parameter, it displays information from/to violation date. After configuring the parameters, the System displays the inconsistencies correction screen, along with the following information: code and description of the errors found, ticket rejected, branch, ticket, violation date and time, code and description of the asset, city and state.
Situations presenting inconsistencies:
| • | If the date of notice is over thirty days later than the violation date, the System displays the ticket with date inconsistencies. |
| • | If the city entered in the ticket is not equal to the trip of the vehicle in the ticket date/time, it generates a location inconsistency. |
| • | When the field Appeal, in Tickets (create hyperlink) routine, is Yes and the field Delivery Date for the appeal is blank, it generates an appeal inconsistency. |
| • | In the Tickets register, the following fields and configurations generate refund inconsistency: Refund Request = No, Has Appeal = Yes, Payment Made = Yes, Appellate Court = No, and Appeal Status = No. |
| • | In the Tickets register, the following fields and configurations generate refund inconsistency: Refund Request = No, Has Appeal = Yes, Payment Made = Yes, Appellate Court = Yes, and Appeal Status = No. |
Procedures
Checking the inconsistency:
| 1. | In the Inconsistency parameter window, fill out the fields according to the field help instructions. |
| 2. | Check the information and confirm the operation by clicking OK. |
The system displays the ticket inconsistency correction screen.
| 3. | Select the rejected fillings and use the button Edit. |
The Edit screen is displayed.
4. Make the changes required to fix the inconsistency, and confirm by clicking OK.
5. The record changed assumes the the green caption (edited); confirm by clicking OK.
6. In the Inconsistency parameter window, fill out the fields according to the field help instructions.
7. Check the information and confirm the operation by clicking OK.
The system displays the ticket inconsistency correction screen.
8. Check that the record previously edited is not displayed. If it is still displayed, you must edit it again until the inconsistency is no longer displayed.