Corrective Service Orders

It generates a corrective service order, to be executed with maximum urgency because a correction must be made. Select the asset to which you add the service order. The System generates a S.O. for maintenance plan 000000, meant for corrective maintenances.

You can add the corrective service order in three statuses: Canceled, Approved, Pending. The SOs added as Pending can be approved through the SO Approval routine, yet those added as Released must receive a return through the SO Return routine, while the Canceled ones get registered on the Maintenance Service Order table. The System offers the options: Input to enter input consumptions and Stages to enter the generic stages used in this SO.

You can perform transactions in the axle and tires scheme, through the Axle and Tires option of the Corrective Service Order screen. If the parent asset has no counter, you cannot apply tires controlled by the parent of the structure or immediate relative. You can only apply such tire types if the parent asset has its own counter.

In the service order addition screen, the following service order code data are displayed: original date, service order type (asset, location), asset code/description, service code/description, counter, time of counter 1, second counter, time of counter 2, status (Canceled, Approved, Pending), note, third party (Yes or No).

Upon selecting the Inputs option, the following data are displayed: input type (Tool, Workforce, Product, Third Party, Specialization), code of employee, name of input, use of calendar (Yes or No), resource quantity, unit, destination, initial data, initial time, warehouse, notes, post-counter, post-second counter, invoice, series. Upon selecting the Stages option, stage code and description data are displayed.

Upon selecting the Stages option, the following data are displayed: task (when to use generic task), code, stage description, stage sequence and task sequence.

 

Tip:

You can use the following parameters to perform validations in Service Order additions:

• MV_MNTOSCO: It allows you to open more than one corrective Service Order without finalizing the previous one. There are three ways to configure this parameter:

S – Allows you to open the corrective S.O.

N – Prevents duplication of corrective S.O. for selected asset and service;

B – Prevents duplication of corrective S.O. for selected asset.

• MV_NGOSPRO: It defines the number of days in which to check for existing duplication X days near the opening of the corrective Service Order.

Important

In this routine, the parameter MV_NGSTAEU must be enabled.

To enter more than one Status, you must configure parameter MV_NGSTAEU, separating each Status with a comma.

Through the F7 key in the Asset/Location field, you can automatically create generic registers that compose the tables Calendar (SH7), Cost Center (CTT and SI3), Asset Family (ST6), Specializations (ST0), Maintenance Types (STE), Maintenance Area (STD) and Service (ST4), to accelerate the accurate implantation of assets from the Fixed Asset module (SIGATF), to optimize the time needed for implantation and to further reduce asset registration efforts.

Procedures

Adding a corrective service order:

1. In Corrective Service Order, select Add.

The Add screen is displayed.

2. Fill out the fields according to field  help instructions.

3. Select Inputs.

The Add screen is displayed.

4. Fill out the fields according to field  help instructions.

5. Select Stages.

The Add screen is displayed.

6. Fill out the fields according to field  help instructions.

7. Check and confirm the data.

Control of Asset Sending to Third Parties

When you add a Corrective Service Order, use the Third Party field to indicate whether the Asset for which you are opening the Order was sent to a Third Party; in other words, Asset maintenance occurs at Third Party.

When the service order is saved and the Third Party field is equal to Yes, the system records in the Third Party field of the Assets register the content Yes, indicating the Asset remains with the Third Party. When the asset returns from the Third Party, when you finalize the Service Order and no other is pending with the indication that the Asset is at a Third Party, the Third Party field of the Asset register is updated to No.

The main objective of this field in Corrective Service Order is to inform the customer of which assets are at the Third Party receiving corrective maintenance.

The Assets Sent to Third Parties report lists the assets already sent to third parties at some point, with their respective service orders and whether the assets are being held by the Third Party.