Managerial Query

In this query you can check information on Service Requests, Pending Items and Service of request. You can perform filters by date, charts and details of request on service order it generates.

On type of service analysis, select service request to be finished in detail of services and click print, option Detailed or Summarized is displayed. Summarized option contains list of requests displayed in browser where more important fields will be printed. In detailed option, all details of service request including solution applied will be printed.

Procedures

To use Managerial Query:

1. In Requests, select Managerial Query.
2. Select Type of Analysis: Pending, Satisfaction, Cost/Time, SO generated, Service.
3. Select Period to search information.
4. Select View: Priority, Service, Delay, Person performing service and Location.
5. Click Generate Query. Note information found are displayed below with fields:
• Description
• Quantity of Service Request
• Average Delay
• High Delay
• Low Delay

After generating query, you can generate Chart by selecting proper option (Bars or Pie) and chart according to SR quantity or Delay.

Query is generated but you can use Detail to know more about routine.

It opens more functionalities:

• View SR
• View SO
• Print - two options:

Detailed - all service requests information including solution is displayed in details.

Summarized - system displays type of printing that already exists.

 

Important:

For different requests finished, screen Type of Printing is not displayed.