Service Request
Use this routine to issue a service request (form) for execution. This form can be edited by customers.
The report has two characteristics, as follows:
| · | The List? parameter - Select the printing of requests closed, open or all. For closed requests the solutions are printed. |
| · | The List Full Location? parameter - If selected as Yes, it shows the entire hierarchy to which the asset/location belongs, that is, it displays the upper levels. |
The question of the List Full Location? parameter implements two options: - Yes – It displays the Organization Level (SGAA100) of the Structure; - No – It does not display the Organization Level (SGAA100) of the Structure. |
Procedures
To print service request:
| 1. | On window of report Service Request, click Parameters. |
System displays window with parameters related to report.
| 2. | Configure them according to field help instruction. |
| 3. | Check data and confirm them. |
| 4. | Then click each folder displayed in the report generation window to configure printing. |
| 5. | In these folders, you can select printing type (in disk, through spool, etc.), define fields in register to be displayed in report, create filters for generation, etc. |
| 6. | Check configuration and confirm printing of report. |
See also